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Terms and Conditions

Terms and Conditions

Please take the time to check out our terms and conditions before making a purchase online. Your purchase is final. 

The use of this website is subject to the following Website Terms, our Online Shopping Terms our Privacy Policy, and any additional terms and conditions and notices displayed by us on this website.

We may change the Terms and Conditions at any time. If we do so, an amended version will be posted on the Website. Your continued use of the Website after any changes are made to the Terms and Conditions will be deemed to constitute your acceptance of those changes. If you object to any changes, you must discontinue your use of the Website. You are responsible for keeping up to date with any changes by regularly reviewing the Terms and Conditions.

Returns Policy

If you are unhappy with an item you received, a credit to the value of the purchase will be provided for any garments returned to our warehouse, unopened in their original packaging and within two weeks of the original purchase. Shipping expenses, in both directions, are non refundable.

If the goods you receive are faulty, we will replace those goods if they are returned to our warehouse within 14 days of purchase. Reimbursement for shipping expenses will be up to the value of the original quoted shipping cost.

After 14 days returns and refunds are subject to the managers discretion. 

Sale items are only available at the sale price for the duration of the sale period. Items from the sale section are deemed as final and cannot be refunded or exchanged. 

Refunds

Information below is not applicable to sale items – these are deemed final.

We do not offer a refund policy unless the original item(s) is out of stock. If you change your mind about the item you purchase we can offer you an exchange for something else or issue you an online credit.

Privacy

The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.

Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption. Please see http://www.paypal.com for more details. 

Delivery Times

We will process your order within 2 business days (unless the item is to be made to order) following payment in cleared funds. Items made to order may take up to four weeks to make depending on the availability of the material. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow upto 4 days for delivery domestically, or 1 week internationally unless otherwise advised. We reserve the right to accept or reject orders placed with us. If we reject an order, we will let you know why within 5 business days and refund any money that you have paid us. Items will not be delivered on Public holidays or the weekends. Our delivery method is via Courier Post Tracked and Traced which means you will need to sign for your item. If there is no one available to accept your delivery it will be your responsibility to contact the carrier to arrange a pick up or re-delivery. Futura Dezynz Clothing accepts no liability for any loss, damage, cost or expense (including any indirect or consequential loss or damage) to you or any other person that is caused by missed deliveries or re-delivery

Layby

Please note that when you agree to our layby option you will be agreeing to the terms as detailed below.

  1. The customer pays an initial retainer of 20% of the total purchase.
  2. The items remain the property of Futura Dezynz Clothing until such time as the items are paid in full.
  3. The final payment is to be paid within 6 weeks of placing the items on layby, unless prior arrangements have been agreed by both parties which will be detailed in full in the order.
  4. The retainer is non-refundable however you have 2 weeks from the time of placing order to cancel for a refund of any payments made minus the initial 20% deposit.
  5. If the customer does not conform to condition 3 and condition 4 is not applicable, they will then lose their initial payment and the items will be placed back on sale.
  6. If your garment is made to order and you choose to cancel after the two week grace period, you will forfeit ALL payments made
  7. By agreeing to the order you accept the terms of our layby.

Size Chart

Bust and Hip Measurements
S = Size 10 = 28" - 32"
M = Size 12 = 33" - 37"
L = Size 14 = 38" - 43"
XL = Size 16 = 44" - 49"

2X = Size 18 = 50" - 55"
3X = Size 20 = 56" - 61"
4X = Size 22 = 62" - 66"

This is a broad sizing chart and does not give the actual measurement for each item. Please ask if you would like the exact measurement for a specific garment. Sizes are drafted for real NZ Woman so please check sizing chart before your purchase. We do not accept responsibility if you purchase the incorrect size, we will happily swap the garment for another size however shipping in both directions are non refundable. You will also be required to send a pre paid courier bag if swapping size so we can return the new size to you. 

Security and Privacy

Futura Dezynz Clothing respects your right to privacy. We will only collect the information necessary for us to complete your order or to contact to you regarding the status of your order. So we guarantee that use of your personal information will be used by the Futura Dezynz Clothing team only.

Our payment gateway is powered by Paypal. No credit card information is shared, kept or recorded by Paypal or Futura Dezynz Clothing for more information regarding Paypal please visit http://www.paypal.com.

Contact Us

We welcome any suggestions and comments you may have about your experience at Futura Dezynz Clothing. Please also contact us if you have any questions about our Terms of Use or any queries or concerns about this Website.

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